Legal
Privacy Policy
Xofeur is committed to protecting your privacy. This page explains what information we collect, how we use it, and how your data is kept securely.
Last updated: 3 October 2026
Your trust matters. When you enquire, book, or communicate with Xofeur, your personal information is handled with care and stored securely. We use your data only to deliver private chauffeur and personal concierge services — never for unrelated marketing sales.
1. Information We Collect
When you contact Xofeur, request a quote, book a chauffeur, or use our website forms and messaging channels, we may collect personal details such as your name, phone number, email address, pickup and drop-off locations, preferred dates and times, vehicle details, and any notes you share about your journey or concierge request.
Technical information may also be collected automatically when you browse our website, including device type, browser information, approximate location derived from IP address, and usage data that helps us improve site performance and security.
2. How We Use Your Information
We use your information to respond to enquiries, confirm bookings, coordinate chauffeur and concierge services, communicate schedule updates, improve our website experience, and meet applicable legal or operational requirements in the UAE.
Your details are used only for legitimate service-related purposes connected to Xofeur’s private chauffeur and personal concierge offerings.
3. Secure Storage of Your Data
All user data shared with Xofeur is treated as confidential and stored securely. We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration.
Access to client information is limited to authorised team members who need it to fulfil your booking or concierge request. We do not sell your personal data to third parties.
4. Sharing of Information
We may share necessary booking details with assigned chauffeurs, concierge coordinators, or trusted service partners solely to deliver the service you requested.
We may also disclose information if required by law, regulation, court order, or to protect the rights, safety, and property of Xofeur, our clients, or the public.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to remember preferences, understand traffic patterns, and improve usability. You can control cookies through your browser settings. Disabling cookies may affect some website features.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain booking records, resolve enquiries, meet legal obligations, or support legitimate business needs. When information is no longer required, we take steps to delete or securely de-identify it.
7. Your Choices and Rights
You may request access to the personal information we hold about you, ask for corrections, or request deletion where applicable and legally permitted. To make a privacy-related request, contact our concierge team using the details below.
8. Third-Party Links
Our website may link to third-party platforms such as WhatsApp or Instagram. Those services operate under their own privacy policies. We encourage you to review their terms before sharing information outside Xofeur’s channels.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect service, legal, or operational changes. The latest version will always be available on this page, with the “Last updated” date shown above.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact Xofeur Concierge at concierge@xofeur.com or WhatsApp/phone +971544027860. We are based in Dubai, United Arab Emirates.
Need help with a booking or privacy request?
Contact Concierge